Last updated 20/06/16
Hello! This document explains how we (Improbable Worlds Limited) collect, store and use information from you and how we will protect your privacy rights. It covers: (1) any of our websites, including https://improbable.io/ and any forums and social network or similar accounts; (2) any of our products or services (including SpatialOS) on any platforms; and (3) any of our products or services (including support services) which may be accessible via a web application, third party platform or social network.
We are Improbable Worlds Limited, a company registered in England and Wales (registered number 08070525) with our registered office at 20 Farringdon Road, London, EC1M 3HE, UK.
We recognise we have a special obligation to protect personal information obtained from children. We do not and will not knowingly collect information from any unsupervised child under the age of 13. For children under the age of 13 wishing to use the Services, consent is required from a parent or guardian. In some countries, verifiable consent may be also required from a parent or guardian for children under 18 years of age. We recommend that parents familiarise themselves with parental controls available on the devices they provide to their child and accompany their child if aged under 13 years of age when online.
The information we collect about you can include information which, on its own or together with other information, can be used to identify you as an individual. Legally, this is called ‘personal information’ in the European Union and ‘personally identifiable information’ in the USA. We also collect other information which does not personally identify you. All of this can include:
We may collect and process information about you through the following means: (1) information that you give us via any of our Services; (2) information given when you contact us or report a problem with any of the Services; and (3) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
We may collect this information via our Services or third party services connected with them.
If you have a password which enables you to access certain parts of our Services, you are responsible for keeping this password confidential. Please don't share it with anyone.
All information you provide to us is stored on secure servers which we own or license. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our servers via any of our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Improbable takes cyber security seriously. We are committed to safeguarding our information and that which is entrusted to us by our partners. Our commitment is demonstrated through our award of a Cyber Essentials badge.
By providing us with the information about you discussed above, you consent for us to use that information in the following ways: (1) to ensure that content from our Services is presented in the most effective manner for you and for your computer or other device from which you access the Services; (2) to provide you with information, products or services that you request from us or which we feel may interest you; (3) to carry out our obligations arising from any contracts between you and us; (4) to allow you to participate in interactive features of our Services; (5) to notify you about changes to our Services; (6) to improve or modify the Services, for example based on how you use our Services; (7) to prevent, detect fraud or abuses of our Services; (8) to calculate conversion rates and other elements of Services' performance; (9) for payment processing (either by us or by payment processors on our behalf) (10) for marketing purposes (with your prior consent); and (11) in order to comply with our legal obligations.
We may share your non-personal information with third party partners who work with us to provide the Services to you in order to support, improve or amend any Services. We may also share your non-personal information with partner data analysis services.
We will not share your information with third party advertisers except with your consent.
We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymised information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Please remember that any communications you have via our Services (or products using our Services) may reveal your screen name, other details about you and the content of any communications by you to other users. We are not responsible for the activities of other users or other third parties whom you choose to provide your information to or otherwise interact with (whether via our Services or otherwise).
We may disclose your personal information to any member of our internal group of companies. We may disclose your personal information to third parties if we sell or buy appropriate business or assets, in which case we may disclose your personal information to the prospective or actual seller or buyer of such business or assets. If we or substantially all of our assets are merged with or acquired by a third party, personal information held by us about our customers will be one of the transferred assets. We may share or disclose your personal information with third parties if we are under a legal duty to do so, or in order to enforce or apply any terms and conditions applying to any of the Services; or to protect our rights, property, or the safety of our customers or others.
Our Services may, from time to time, contain links to and from the websites or services of partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites or services may have their own privacy policies and that we do not accept any responsibility or liability for these policies, nor do we endorse such websites or services. Please check before you submit any personal information to these third parties.
We are the data controller for data which we control under the United Kingdom's Data Protection Act 1998. We respect your right to privacy and will only process personal information you provide to us in accordance with the UK’s Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.
Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.
If you are a European Union citizen, you have the right to ask us not to process your personal information for marketing purposes by contacting us at firstname.lastname@example.org EU data protection legislation gives EU citizens the right to access information held about you and you may also have the right to request the correction or deletion of such information. Any access request may be subject to a small administrative fee to meet our costs in providing you with details of the information we hold about you. You may also email us at email@example.com to request that we delete your personal information from our database. We will use commercially reasonable efforts to honour your request. We may retain an archived copy of your records as required by law or for legitimate business purposes (and if so we will explain this to you at the time).