As a technical writer at Improbable, you’ll work on making sure our customers, partners and users have the information and resources they need to use our platform and related tooling successfully. From getting started, to completing integrations, installation, and administration across a single synthetic environment, your documentation will be essential to our success.
Creating comprehensive, accurate, and easy to use set of digital user documentation covering everything from getting started through advance usage and administration of our platform technologies and support tooling.Ensuring digital user documentation is accurate and up to date with a quickly evolving set of product offerings.Customers, partners, and users are happy and feel supported while using our platform due to the comprehensive documentation.Our platform’s ease of use is a strong retention factor, and the user documentation is a key contributor to this success
You’ll take the lead for our Mandarin-speaking users: you’ll help decide what is needed to support them, and responsible for producing that content (whether writing it from scratch, or translating it).You’ll focus on user-facing documentation, but also might work on command-line help, copy and help in our web UIs, blog posts, and more. To see what our documentation is like, go todocs.improbable.io. Depending on what’s needed, you’ll write, improve, maintain, translate, review, and delete documentation, in collaboration with engineers, QAs, and product managers. We have a strong culture of developers contributing to our docs, so collaborating with developers on what they write is a big part of the job.You’ll also keep a close eye on user feedback, and use it to prioritise what technical writing work we should do next, and to advocate for improvements to our products.Foryour day-to-day work, you’re likely to be embedded in our product team in China. You’ll also be part of the team of technical writers who work together across Engineering.